Welcome to IST

Information System and Technology

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Data Governance & Compliance (DGMC)
Data Analytics
Learning Technologies

Using technology to help you teach and learn

Information Systems and Technology strives to be a center of excellence for customer support. Each school has dedicated IST support staff assigned to it, who then work closely with faculty, staff and students to fulfill the unique needs of each school. Most of our staff are Microsoft and Cisco certified, with several years of experience in IT support.

Contact the Help Desk

Phone: +92 42 3560 4140 / 4199

Email: helpdesk@lums.edu.pk

Location: IST Helpdesk

IST Quick Facts

400 +

Assets
1 GB/S

Dedicated Bandwidth
47

IST Staff
12

Student Interns
6

Computing Labs
400

Wireless Access Points

How We Can Help

Getting Started

Students are assigned a LUMS username & password when you accept an offer of admission from LUMS and have completed your post-acceptance obligations. An email is sent to you during this time, asking you to pick up your account details from the IST Helpdesk (2nd Floor, Library Building).

Policies

IST owns and maintains all policies related to the use of IT infrastructure, software, services, data and information. These policies apply to the entire community of users at LUMS, as well as those who interface with LUMS, for example guests and visitors, contractors, suppliers, etc.

Resources

IST offers a vast range of training materials and tutorials for technology seekers. Click here to explore all our training materials and software guides.

Services

Information Systems and Technology strives to be a center of excellence for customer support. Each school has dedicated IST support staff assigned to it, who then work closely with faculty, staff and students to fulfill the unique needs of each school. Most of our staff are Microsoft and Cisco certified, with several years of experience in IT support.

Our computing lab staff is available within each lab during lab operation hours to ensure all users of the lab are satisfied and have a pleasant experience while working there.

Customer Support

Feel free to reach out for any IT related query, write us at: helpdesk@lums.edu.pk

Business Applications Support and Development

Designing, Developing and managing IT systems, such as website, admission, payment and applications.

Web Design and Development

Web Team at IST is responsible for web design, development and optimization. The team works closely in collaboration with systems and security team to deliver the solutions that are aesthetically appealing and secure.

Learning Technology and Training

The Learning Technologies team operates under the LUMS IT Services, working closely with faculty, staff, and students to enhance teaching and learning through innovative digital tools and platforms.

Audio and Video Support

Helpdesk at IST provides full multimedia support to cover any LUMS internal events.

Tools

IST offers complete facilities to LUMS community including well-equipped labs, customer support and hardware services.

Computing Labs

IST has four main labs with up-to-date systems and required software bank.

Class Rooms

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Software Catalogue

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Assistive Technology Lab

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Resources

E-Learning Support

An educational approach that utilizes information and communication technologies (ICT) to deliver educational content and resources via online platforms.